Orders

Can I change or cancel my order?

Once your order is placed, we can't modify it. However, if it hasn't shipped yet, we're happy to make changes. Once it's on its way, amendments aren't possible. To update or cancel your order, reach out to us smile@tinitogs.com

Can you exchange items?

Yes, we offer a 30-day exchange or refund on all orders. Just make sure your little one's outfit is unworn and in the same condition as when it arrived—tags still on, please!

How do i start a return?

We have a 30 day self managed return portal. Sign into your account or start return here.

Can i pick up my order in person?

Please see our Toggies stockists. Our warehouse is located in Oakleigh, Victoria. Please email us to organise.

 

Considering snagging some Toggies in person! Definitely! Locate us down below

 

Swimwear Galore Malvern:

825 Dandenong Rd
Malvern East, VIC 3145
Australia

Store Hours:
Mon to Fri: 9am - 5:30pm
Sat: 9am - 5pm
Sun: 10am - 5pm

Swimwear Galore Carlton North:

667-677 Nicholson St,
Carlton North VIC 3054,
Australia

Store Hours:
Mon to Fri: 9am - 5:30pm
Sat: 9am - 5pm
Sun: 10am - 5pm

Swimwear Galore Mentone: 

6 Nepean Hwy
Mentone, VIC 3194
Australia

Store Hours:
Mon to Fri: 9am - 5:30pm
Sat: 9am - 5pm
Sun: 10am - 5pm

How do i get a discount code?

One discount per order. Some discounts apply automatically; others need a code. Watch Instagram, our site, and email.

What is a preorder?

A preorder means you're securing a style or size before it arrives in stock. We use preorders for new releases and popular restocks. Your card is charged at the time of ordering, and your item is dispatched as soon as stock arrives.

How long do preorders take?

Preorder timeframes are listed on each individual product page. We do our best to give accurate estimated dispatch dates and will always email you with an update if there's a change. Please note that international production and shipping timelines can occasionally shift — we appreciate your patience and always communicate delays as soon as we know about them.

Can I cancel a preorder?

Yes — if your order hasn't been dispatched you can cancel for a full refund. Email smile@tinitogs.com with your order number.

Toggies

What is a Toggie?

Toggies are our signature full-body swimsuit designed specifically for babies and toddlers. It features a full-length zip that opens completely for quick and easy nappy changes — no need to strip your little one entirely, wrestle with wet fabric, or trek to the change rooms. It's UV-protective and designed to make pool days genuinely easier for parents.

What makes the Toggies different from a regular baby swimsuit?

Most baby swimwear requires you to completely remove the suit for a nappy change — which means wet, cold, unhappy baby on a change table or pool edge. The Toggie's full-zip design means you unzip, change, zip back up, and you're back in the water in under a minute. It also provides UPF 50+ sun protection across the whole body, which means less sunscreen surface to worry about.

Will the zip scratch or irritate my baby's skin?

No — the zip sits on the exterior of the suit and is backed with a soft protective flap on the inside. We specifically designed and tested the zip placement and backing to ensure it doesn't contact delicate baby skin. If you ever have a concern, please reach out.

Care Instructions

Hand wash cold, line dry in shade, no bleach, no dryer, no Napisan. Fading from chlorine or sun is not deemed faulty.

What to do if Toggies have faded?

This is normal. Exposure to different levels of chlorine, sun exposure, washing, wear and tear and salt water can fade swimwear. This is not deemed as faulty. This is normal with most fabrics.

Will my Toggies shrink?

Spandex resists shrinking, but nylon may shrink under high heat. Avoid hot water and dryers.

What Nappy do i use?

Up to you — regular, swim nappy or none if toilet trained.

What Size do i buy?

We alway recommend sizing up. See the size chart on the product pages.

Kids grow like every which way, so this chart is just a rough estimate!

Our current MILKSHAKE is  fitting a little snug. We recommend you size up from your normal size. 

Sizes listed in cm: 0 (6 - 12 months), 1 (1 year old), 2 (2 year old), 3 (3 year old)

Do you offer gift wrapping?

Yes! Add it to your cart at checkout. Includes optional message.

Splashie Carrier

What is the Splashie Carrier?

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What is the Splashie Carrier made from?

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What is Splashie Carrier weight limit?

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How do I clean the Splashie Carrier?

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Can I use the Splashie Carrier for the beach?

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Does the Splashie Carrier come with a warranty?

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Safety guide

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Shipping & Returns

Which countries are the products delivered to?

Only Australia and New Zealand. We are aiming to expand internationally soon!

How much does the shipping cost?

We ship with Auspost which has a flat rate for standard shipping in Australia and Internationally. Orders over $100 AUD still get free shipping, even with a discount.

Which shipping methods do you offer?

We offer standard which can take between 5 and 7 business days and express which can take 2-5 business days depending on the location.

How do i track my order?

Tracking is emailed after dispatch. Use the Shop app or AusPost tracking link.

Account

Do I necessarily have to create an account to order?

No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.

Do you save my bank details?

Absolutely not. We never have access to this information. It is the company Stripe that deals with it. Your data is completely safe.

Payment

What types of credit cards do you accept?

We accept Visa, MasterCard and American Express cards. Alternatively, you can finalize your order with PayPal payment service. We also offer Afterpay.

How does Afterpay work?

Afterpay lets you pay for your order in four equal fortnightly instalments, interest-free. Select Afterpay at checkout and you'll be directed to set up or log into your Afterpay account. The first instalment is due at time of purchase.

Is there a minimum or maximum for Afterpay?

Afterpay is available on orders between $1 and $2,000 AUD. Your individual Afterpay limit may vary — check your Afterpay account for your current limit.