FAQ
Shipping questions
All orders are sent via Australia Post. Once orders are placed you will receive an email with tracking information via Auspost.
You can also shop with the Shop app which give regular updates on your order.
Please allow 5 – 7 business days of processing and production time for your order to ship out.
Express Shipping is packed within 2 business days. Again, use Auspost to track your order.
We offer free standard shipping within Australia on orders over $90
Sad but true! International shipping isn't available yet. We are working with DHL to get this underway.
Returns
Due to hygiene reasons we have a 30 days Return Policy for unworn swimwear and all product.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the proof of purchase.
We offer replacements if the sizing isn't correct. Please contact us directly at smile@tinitogs.com
Please inspect your order upon receiving and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
If items are damaged from 'wear and tear' we do not refund or replace the product.
Unfortunately, we cannot accept returns on gift cards or purchases from a third party.
Returns, Exchange & Refund
We offer self managed returns. To start a return please click here.
You will be emailed instructions of how to return your item. Please be mindful that these emails may end up in your junk folder.
About Toggies
- Gentle hand wash separately in cold water.
- No bleach or chlorinated detergent.
- Do not tumble dry.
- Line dry in shade.
- Do not iron.
- Do not dry clean.
Spandex itself is highly resistant to shrinking due to its synthetic nature and excellent stretchability. However, the other fibres in the blend, such as nylon, can be more susceptible to shrinkage under certain conditions, like high heat.
This is entirely up to you! You can use a regular nappy, swim nappy or if you little one it toilet training - no nappy!
Stockist
If you are interested in being a Toggies retailer email us smile@tinitogs.com